Yes, we do! We ship worldwide.

Delivery prices are displayed after entering your address.

All orders are shipped with a tracking code.

You will find your tracking code and instructions in the confirmation email you will receive after your order is prepared.

You can track your order on our dedicated page including your tracking number or your email and order number.

The making of personalized jewelry takes between 7 and 10 days. Then standard delivery takes 5 to 10 days.

for all other orders, we prepare them in 24-48 hours and delivery is generally between 5 and 10 days.

All shipped orders cannot be canceled.

If you wish to cancel your order, let us know as soon as possible by contacting our customer service team and we will do everything we can.

You can also manually cancel your orders on your user profile page.

If you don't see a "cancel button", it's very likely that your order has already been shipped.

We recommend that you contact our customer service team via the form you will find here , in order to be able to exchange the jewelry received for the voucher.

You have 30 days from the date of receipt to return or exchange your order.

In all of the following cases, and only if it is not a personalized item :

• My products were damaged when I received them
• I got the wrong size
• The product is not what I expected

In any case, all returned products must not show obvious signs of use. Otherwise, we will not be able to issue a refund. It is your responsibility to provide the correct packaging to ensure that all items arrive at our warehouses in perfect condition.

Every time you place an order on our website, you will receive a confirmation email. If you do not receive it, we advise you to check your spam folder. If you cannot find it, contact our customer service using the form below:

CONTACT

Taxes are included in the price. We are not responsible for any additional duties, taxes and other import charges.

You can follow our guide on this dedicated page.

We prepare orders quickly and therefore cannot guarantee that your request will be processed in time to make the change.

However, we invite you to contact our customer service, who will do their best to respond to your request.

Please note that the eGift Card cannot be returned or exchanged as it is a digital product.

By clicking on the link included in the email, you will access the private area of ​​your gift card, where you can check the remaining balance of your gift card.

You can use the gift card code received by email during the payment process on luvea.fr

Gift cards can be used as many times as you want until the balance is exhausted. If you purchase products whose value is higher than that of the e-gift card, you can pay the additional amount using another payment method.

If you decide to return the item, the amount paid through the e-gift card will be credited to a new e-gift card and not through any other means. The amount you paid by another payment method will be credited using that same payment method.

You can only use one gift card per purchase. However, you can combine it with a discount code and other payment methods offered at checkout.

The gift card has a lifespan of 365 days, from the date of receipt by email.